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All emails to messagelabs client delayed

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I need a solution

I'm the admin of an Exchange 2010 server at my company. All emails that we are trying to send to a company that uses your messagelabs services are being delayed by as much as two days. We have no such issues with anyone else. Our Exchange 2010 server is sending these emails from 173.162.26.233 . Your client that uses messagelabs servers is at the domain capitolconstruct.com. Please fix this as it is business critical that we are able to communicate with this company in a timely manner and without any delays. Your client has already tried to contact your tech support, but after several frustrating days and exchanges of our SMTP logs with your tech support we are still experiencing the same issue due to no fault of our own.

Thank you!

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