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My client can't receive email from us.

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I need a solution

Dear Support Symantec.

Our client using messagelabs the statuses was 2.5.0 OK but our client doesn't receive the email.
Can you help to check? We using relay from mailchannels. They can sent us an email. But everytime we reply, the email not receiving on our client.

Here's the status.

Delivered
2019-01-28 11:24 AM
Subject:Re: Mohon informasi pembayaran
Size:48,000 bytes
Duration:2.58 seconds
SMTP Response:250 ok 1548649474 qp 23789 server-26.tower-385.messagelabs.com!1548649471!1537214!1
From:c***ier@subahtera.com
To:a***ni.re@pg.com a***sa.h@pg.com no***ana.nn@pg.com p**ri.p*@pg.com ram**ani.f*@pg.com
 
What should i do?
 
 
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