I have noticed that customers attempting to email users on the Symantec message labs platform have their emails apparently accepted by eu2.messagelabs.com but they do not show up in their inbox.
Our mail server does not send out spam, and we have constant checking to enable us to catch spam before it is sent.
However, some users have had mail forwarding loops in the past which may be responsible for the spam classification.
It would be nice if the messagelabs system actually rejected mail it had no intention of delivering to the final user so that IT teams can investigate issues with non-delivery. It has taken me two weeks to figure out where the problem is with mail as delivery appears to be "accepted" and normal on our end.
Edit: I also am not getting a confirmation that this message to request an investigation for the IP is being received by the web page at https://ipremoval.sms.symantec.com/
Any assitance in this matter would be greatly appreciated.
Kind regards,
Jessica