Hi Sirs,
I need a help to unlist my IP mail server from Symantec blocked list. I enter with IP on the lookup Symantec page, the IP are listed, sometimes as negative other as poor, I ask for removal, but after few hours, my server are listed again with the message below. I did this many times during last two weeks.
The IP address ***.***.***.*** was found to have a negative reputation. Reasons for this assessment include:
The host has been observed sending spam in a format that is similar to snow shoe spamming techniques.
My server is not listed on any blacklist, is setting with all RBL that cPanel has, use SpamAssassin, use Barracuda list, SPF and DKIM functions, and finally, cPanel and IPage technical support team confirmed that there are any spam activity from the server.
My clients are loosing important emails and after 2 weeks looking for a solution, after open cPanel and IPage support, anyone knows how to solve the problem. And more important there aren't any instruction to implement some kind os configuration to avoid being listed.
Please, what I have to do to avoid being listed?
Thanks in advance for any help and best regards,
Ronaldo Luiz