Hi,
Recently I have moved a website from a customer to a new VPS. Since then his mail get’s blocked because the IP is on your Symantec blacklist with the warning:
The IP address XX.XX.XX.XX was found to have a negative reputation. Reasons for this assessment include:
The host has been observed sending spam in a format that is similar to snow shoe spamming techniques.
I have checked all DNS black list which I could find and the ip is not listed on them. Also I have checked the mailheaders from the mail, but can’t find anything strange.
Already made several times a removal request through your IP reputation Investigation tool, and asked for contact. But no response at all. Also have send a mail yesterday to CLOUDfeedback@feedback-87.brightmail.com, but also no response. Right now it’s again on the blacklist after removing it 2 days ago.
This start to become very annoying! Every DNS black list remove you when you ask them and provide them with information. Only Symantec not. And I am not the only one I see in this forum.
So hopefully somebody here on this forum will response and is willing to look into it. I can provide all the information you need, like mail headers and server logs.
Thanks in advance,
Martin