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421 Service Temporarily Unavailable

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I need a solution

Hello,

A client is having issues sending emails to a client using your service. The errors are:

Last Error: 421 Service Temporarily Unavailable

Can you see if their IP has been temporarily blacklisted or let me know why their emails are not getting through?
Their email server's IP address is 172.126.72.233. 

If it is temporary like your error sugests how long will it take to heal itself?

Thanks in advance for any help/advice it would be much appreciated.

Sincerely,

Dean

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