IP Blacklist/Removal
I need a solution Hi,We have one customer who is unable to send mails to us. If they use a different domain, with a different mailserver and public IP, mail works fine.I cannot see any mails in the...
View ArticleAll email from our server IP accepted but not delivered
I need a solution Hi,Emails sent from our server to customers who use messagelabs are accepted by the messagelabs server, but never delivered. This is really dangerous, if an email is not delivered...
View ArticleCorporate Mail Server IP Blocked: how to identify root cause
I need a solution Good morning,Our corporate email server (IP 95.141.47.150) is being blocked by your network. Going to http://ipremoval.sms.symantec.com/lookup/ helps just for some days and then it's...
View ArticleRecipient email server rejected the message
I need a solution Hi,We appear to be having some issues with some customers starting a day ago. They could be different customers, but we get the same response.We go through mimecats to send and...
View ArticleDelivery failed to Messagelabs
I need a solution Dears,Our SMG showing the belwo message when we try to send emails to any MX *.messagelabs.com domain:553-message filtered. refer to the troubleshooting page...
View ArticleIP range being blocked
I need a solution Hello,I am writting in regards to an issue that has been ongoing for a while with our cloud server solution and we haven't been able to find any error on our side.To shed some light...
View ArticleReputación IP negativa
I do not need a solution (just sharing information) Hola. Tengo un servidor dedicado alojado en miami con el que me encargo de darle a las empresas que administró todos los servicios necesarios....
View ArticleIP get block again an again
I need a solution Hello!I'm currently experiencing the situation that the IP of one of my servers gets on your blacklist again and again. (that means that I place an investigation request and a few...
View ArticleBad Reputation Ip
I need a solution Hifrom few weeks my shared mail server ip as bad reputation. I monitor daily the server status and is ok and clean. the ip of the server is [37.59.49.128].I send many request of...
View ArticleBad reputation IP - Emails not delivered
I need a solution About 5 days ago I requested to investigate my email server (IP 212.83.136.185) but you keep listing us as "bad reputation". We check every day all inbound and outbound emails to...
View Article421 Service Temporarily Unavailable
I need a solution Hello,A client using my server for emails is having issues sending emails to a client using your service. The errors are:2017-04-05 19:42:04 1cvpc4-000YoU-Td...
View Articlelost connection with cluster8.us.messagelabs.com
I need a solution Hello,my smtp server (IP 91.220.44.4) can't send messages to one of our client because:(lost connection with cluster8.us.messagelabs.com[216.82.251.37] while sending message...
View Articleipremoval from Symantec blacklist
I need a solution Dear sirsOur mail server 212.129.54.20 listed in your blacklist with a bad reputation. Each day for a couple od weeks I request an investigation at...
View ArticleConnection Time out
I need a solution Dear Sir,We're using Postfix on a Linux server to send emails via SMTP. Emails are relayed from our server. Most emails reach their destination fine, however certain addresses never...
View ArticleIP Blocked, request removal and still hasnt happened.
I need a solution Hello,We have put in several requests for removal of our IP from having been blocked for email to customers of yours. We had an outbreak that was corrected and the issue resolved and...
View Article421 Service Temporarily Unavailable
I need a solution Hello,A client is having issues sending emails to a client using your service. The errors are:Last Error: 421 Service Temporarily UnavailableCan you see if their IP has been...
View ArticleGlobal IP Blocklist removal
I need a solution Hello,I noticed last week that we were not able to get any emails from one of our companies servers IP addresses 91.109.242.124I raised the IP address in the...
View ArticleBlacklist removal
I need a solution Hello,unfortunately we have two IP addresses used by our customers blocked by Symantec BL. Those are normal and uncompromised servers. I would like to ask for removal of such IPs...
View ArticleBlacklisted IP
I need a solution Hello,We have an IP that has been submitted for investigation over 14 days now, without any updates.##########################The IP address 138.128.170.18 has already been submitted...
View ArticleEmail Delivery Issue
I need a solution I have a pair of client MTAs having issues sending subscriber emails to their clients who use Symantec for Spam detection. I have checked both IP addresses using the "IP Reputation...
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