Top 10 list - can you please add to reporting?
I need a solution Why is it that there is a top 10 list or top 5 or top 20 for malware, data protection, etc., but there is no top 10 list for the top domains sending with the most emal volume? I do...
View ArticlePlease. IP Blacklist Removal.
I do not need a solution (just sharing information) Nice to meet you. The following domain seems to be blacklisted by Symantec's security software. https://nana-press.com/ IP: 133.18.59.252 This is a...
View ArticleIssues with sending email to domain protected by Symantec Cloud
I need a solution Hi all,We are having an unusual issue when sending emails to a domain protected by Symantec cloud (although they are also having the same issue sending to us)We have our email hosted...
View Article553 Message filtered, Emails not going through to clients using Symantec...
I need a solution Hello, My team has gone through a lot of post in this forum all facing the same problem, and I was not able to find a solution, we are suffering from the same issue I believe "553...
View Articledata protection notification
I need a solution We configured a data protection rule and it notifies email senders when files are quarantined.Also, there is another notificatio option on the Email Quarantine page. It is "Users can...
View ArticleEmails are being Bounced
I need a solution Hello, our emails are getting Soft Bounced(sporadically) with the following reason:host cluster2.eu.messagelabs.com[85.158.142.105] said: 553-Message filtered. Refer to the...
View ArticleI recieve mails from someone, that trace back to messagelabs
I need a solution Hi,I am getting some kind of suspicious mails. when i try to trace it only gives me back to Symantec Messgelabs, isn't it possible to see where from it is being sent?KU 0
View ArticleEmails delivered via MessageLabs Bouncing back
I need a solution Hi Guys,We have a customer who are unable to recieve some emails delivered via Symantec Email Security Cloud.The error is 554 5.4.7 [internal] exceeded max time without deliveryAre...
View ArticleBad reputation mail server
I need a solution Hi Support Team,We are a small company with our own mail server and got a couple of complains in the last past months that our mail is nod deliverd. "Remote Server returned '<...
View ArticleActivate Quarantine Manager.
I do not need a solution (just sharing information) Hi. I'm a noob, and trialing security.cloud as an MSP Partner. and I cannot for the life of me work out how to activate the Spam Manager.. I don't...
View ArticleLinks within quarantined emails
I need a solution I have Symantec Email Security.cloud.service installed on my pc. When I receive an Email Quarantine message (email) from Symantec notifying me of emails in quarantine, the links...
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Email Security Cloud - Address Registration
I need a solution Hi All,I want to disable the "Address Registration".IPress "On" and I got a message:Do I have to open a ticket for disable? 0
View ArticleSymantec email security.cloud licensing
I need a solution I would like more information on Symantec email security.cloud licensing, Must the customer subscribe for the same number of licenses for Symantec email security.cloud as they have...
View ArticleIP address with negative reputation
I need a solution Hello, Our IP address for saros.fr has a negative reputation on Symantec blacklist. We are not blacklisted on any of the 104 RBL referenced on mxtoolbox.com. Our host provider has...
View Articletrack and trace not working
I need a solution I go to the dashboard and it just spins. Cannot do track and trace. No maintenance schedules for today. 0
View ArticleDelivery Delayed bounce back
I need a solution Hi,I have a customer who cannot receive emails from email security.cloud. The bounce back the sender has received is:The message subject was: The message date was: Tue, 13 Aug 2019...
View ArticleOur server IP added in your blacklist with a bad reputation
I do not need a solution (just sharing information) Our server IP 103.249.96.49 added in your blacklist with a bad reputationResons given as followsThe host has been observed sending spam in a format...
View Articlemessagelabs.com blocking our mail even though our reputation is good.
I need a solution In a prior forum discussion on May 14, 2018, an entity had problems with email throttling resulting in mail flow issues. In August, 2019, we have also seen this problem and need...
View ArticleIOC Blacklist API help
I need a solution I am looking to enable the IOC blacklist, so it can dynamically update ATP with bad IOCs, such as URLs, domains, hashes, etc. I've downloaded the API guide, with many command...
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