Diff between PBE E & PBE Z
I need a solution Hi Guys,I just want to know what is the diff between Policy based encryption essential & policy based encryption advance. what features are added in PBE Advance.appreicate any...
View Articleip removal
I need a solution Need the following ip removed. It is not listed on any blacklists.64.191.166.62 0
View Article501 Connection rejected by policy [7.7] 6207
I need a solution Hello,We have emails from our server to your network failing with the below errors. Our IPs doesn't appear to be in any of the major spam database as well. Please review and provide...
View Article501 Connection rejected by policy [7.7] 6207
I need a solution Hello,We had emails from one of our servers to your network failing with the below errors, but IP is not listed in any of the major spam databases and while testing at...
View Article421 Service Temporarily Unavailable
I need a solution Hi,A client using my server for emails is having issues sending emails to a client using your service. The errors are:Connection timed out H=cluster1.eu.messagelabs.com...
View ArticleIP removal
I need a solution We need removal of 194.78.2.199 - this is an uncompromised ip address.Currently we are unable to deliver mail.We are on no other blacklist. 0
View ArticleIP Removal - What will it take?
I do not need a solution (just sharing information) I have requested removal multiple times from the Symantec IP reputation system. Never get a response, never get removed. Our clients are having...
View ArticleIP Blocked.
I need a solution Hello,I'm getting following bounce back while sending mails.This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or...
View ArticleWhat is the root cause of IP in SpamCop list ?
I need a solution As posted in the ClientNet Service Alerts, there have been several cases where a Symantec IP address is in the SpamCop list. We have had quite a few internal support cases, because...
View ArticleThe IP address 37.187.7.98 was found to have a negative reputation.
I need a solution Hi,I am trying to fix the bad reputation my mail server has. I asked for an investigation multiple times on that web page: http://ipremoval.sms.symantec.com/lookup/ But it apparently...
View ArticleBlocked IPs
I need a solution Is it possible that you could check and clear our IPs from the symantec system or maybe forward this message to a collegue that could take care of this.We have 2 IP's blocked by the...
View ArticleMutliple False Spam Positives from O365 Sender
I need a solution HiI'm getting false spam positives from MessageLabs when multiple users send emails from their O365 environment to MessageLabs clients. It's not all emails, just some and has only...
View Article553-Message filtered
I do not need a solution (just sharing information) Good afternoon! The problem remains, we can not send emails to our customers (chinatelecomglobal.com, chinatelecomeurope.com, fujitsu.com,...
View ArticleOur IP has a negative reputation due to snow shoe spamming techniques
I need a solution Hi:We have a server which is hosting several domains. Using this server we cannot send any email to any domain that is behind the email security product.According to our logs, emails...
View ArticleNot able to communicate with our clients due to being spam filtered (O365)
I need a solution Hi there,We run our email on office 365 and we keep getting -550 5.0.350 Remote server returned an error -> 553 Message filtered. Refer to the Troubleshooting page...
View ArticleBlocked IP
I need a solution Hi.We have our IP (5.79.73.233) blocked by the 7.7 policy: host cluster3.eu.messagelabs.com [194.106.220.51] SMTP error from remote mail server after initial connection: 501...
View ArticleRemote host said: 501 Connection rejected by policy [7.7]
I need a solution Hi,Need help, our email server is getting this message:Remote host said: 501 Connection rejected by policy [7.7] 9616, please visit www.messagelabs.com/support for more details about...
View ArticleIP Blacklisted because of SPAM
I need a solution Please help. Legitimate emails are blocked by Symantec filters.We have been assigned a new IP address(1 month ago) from our ISP and this problem arose. This IP 185.153.220.250...
View ArticleWARNING: Someone tried to send you a potential virus or unauthorized code
I need a solution Hi,we daily send thousands of mails to our clients with pdf attachment, and some of them receipt that answer : The Symantec Email Security.cloud service detected a potential virus or...
View ArticleBlacklist Removal 138.128.161.0/26 198.49.76.0/26
I need a solution Hello,We are in the process of preparing the following ranges for legitimate clients and noticed a number of IPs in the ranges are currently...
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